TECHNICAL BULLETIN #052217
EN-2000™, BANDIT-2™, and BANDIT-3™ Upgrade Program Technical Bulletin
There is an immediate need to upgrade Encore EN-2000™, BANDIT-2™, and BANDIT-3™ routers with embedded Quanta modules.
Affected EN-2000s, Bandit-2s and Bandit-3s with Quanta modules can be easily identified by the first 8 digits of their IMEI number beginning with 35963604 or 35969205
The EN-2000s, Bandit-2s and Bandit-3s will be upgraded with a Sequans Verizon LTE Cat 4 embedded module. These modules are Verizon Motive Firmware Over the Air (FOTA) certified. Units will be reworked, tested, relabeled with a new Sequans IMEI number and shipped within five working days of receipt at the Encore factory.
Resellers or their end users should back up the router’s database. Encore does not warrant the specific data of a returned router.
The reseller will issue a Purchase Order to Encore for the number of units they would like to ship to Encore for upgrading. This Purchase Order must be submitted and accepted by Encore before any upgrade can occur.
The Encore Service department will issue an RMA. In advance of issuing the RMA, the reseller will provide a list of the IMEI numbers.
Units are to be returned, freight prepaid to:
3800 Concorde Parkway, Ste 1500
Chantilly, VA 20151.
Advance replacements, 4G LTE Cat4 modules have a specific SKU EN-2000-C4G4-0000-A and may be purchased directly from SYNNEX. Encore has notified SYNNEX as an authorized reseller of this change. For Bandit-2s and Bandit-3s consult Encore Networks.
Ground drop shipment only to a single designated shipping address. Airfreight is available if paid by the reseller using their UPS or Fed Ex account number.
This program is in effect until further notice. Encore Networks reserves the right to change, amend or cancel the program at any time.
No additional warranties or commitments are offered by Encore Networks for this program.